Wireless Retail Tech Specialist

T-Mobile; Spartanburg (SC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical/dental/vision insurance

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers, demonstrate technology, and tailor service plans in a fast-paced retail setting. You will build product knowledge and customer relationships while guiding shoppers through their journey and leveraging digital tools.

This role emphasizes customer satisfaction, skill development, and teamwork. Training, incentives, and a comprehensive benefits package support growth within a dynamic, inclusive workplace.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Change Agility

Multitasking

Engaging People

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers, demonstrate technology, and tailor service plans in a fast-paced retail setting. You will build product knowledge and customer relationships while guiding shoppers through their journey and leveraging digital tools.

This role emphasizes customer satisfaction, skill development, and teamwork. Training, incentives, and a comprehensive benefits package support growth within a dynamic, inclusive workplace.