Wireless Retail Specialist — Tech Demos & Training Pay

T-MOBILE USA, Inc.; Miami (OK); On-site; USD 55,104,000 - 63,369,600; Full time

Benefits offered by this job

Annual Stock Grant

Medical, dental and vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers in a fast-paced environment, delivering technology and service solutions, and building product knowledge to assist shoppers throughout their journey.

The role emphasizes customer interaction, proficiency with digital tools, and service-plan recommendations, with success measured by customer satisfaction and loyalty, and opportunities for growth within a dynamic team.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in Retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers in a fast-paced environment, delivering technology and service solutions, and building product knowledge to assist shoppers throughout their journey.

The role emphasizes customer interaction, proficiency with digital tools, and service-plan recommendations, with success measured by customer satisfaction and loyalty, and opportunities for growth within a dynamic team.