Wireless Retail Specialist - Customer Tech Solutions

T-Mobile; Brodheadsville (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Employee stock grants

Paid time off

Paid holidays

Mobile service/home internet discounts

Transit program

Job summary

T-Mobile is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced environment.

You will build product knowledge, use digital tools for demonstrations, and participate in training to stay current with retail processes and wireless innovations. This role emphasizes customer satisfaction, loyalty, and a collaborative team approach within the store.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Strong communication and problem-solving skills with a customer-first mindset.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features for customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Assist with other duties or projects as assigned by business management.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced environment.

You will build product knowledge, use digital tools for demonstrations, and participate in training to stay current with retail processes and wireless innovations. This role emphasizes customer satisfaction, loyalty, and a collaborative team approach within the store.