Retail Wireless Specialist — Customer-Driven Tech Demos

T-Mobile; Fenton (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

T-Mobile USA, Inc. is expanding its retail team to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while developing skills in customer interaction and digital tools.

The role emphasizes delivering personalized solutions, collaborating with store colleagues, and completing required training to stay current on wireless innovations and processes.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer advocate

Sales driven

Team collaboration

Customer resolutions

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is expanding its retail team to assist customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey while developing skills in customer interaction and digital tools.

The role emphasizes delivering personalized solutions, collaborating with store colleagues, and completing required training to stay current on wireless innovations and processes.