Wireless Retail Specialist — Elevate Customer Tech

T-Mobile; Council Bluffs (IA); On-site; USD 35,000 - 48,000; Full time

Job summary

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

The position focuses on developing strong product knowledge, effective use of digital tools, and delivering exceptional service to enhance customer loyalty and satisfaction. Training and teamwork are emphasized.

Qualifications

• Requires High School Diploma or GED.
• Minimum 6 months of customer service or sales experience in a retail setting preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding them through technology and service options in a fast-paced store environment.

The position focuses on developing strong product knowledge, effective use of digital tools, and delivering exceptional service to enhance customer loyalty and satisfaction. Training and teamwork are emphasized.