Retail Wireless Specialist - Elevate Tech & Service

T-Mobile; Portage (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile is seeking a Mobile Associate to engage customers and facilitate technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

The role emphasizes customer satisfaction, teamwork, and promotion through training. Competitive benefits include medical/dental/vision, a 401(k), paid time off, and stock-based rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Multitasking

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers and facilitate technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

The role emphasizes customer satisfaction, teamwork, and promotion through training. Competitive benefits include medical/dental/vision, a 401(k), paid time off, and stock-based rewards.