Retail Wireless Expert: Elevate Tech & Customer Experience

T-Mobile; North Adams (MA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers with technology and service needs in a fast-paced environment. You will help customers find the right solutions and explain features to enhance their experience.

You will build product knowledge, demonstrate offerings, and guide customers through their shopping journey while developing skills in digital tools, teamwork, and sales. This role offers competitive pay and benefits along with growth opportunities.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED

6 months customer service or sales experience (Preferred)

Job description

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers with technology and service needs in a fast-paced environment. You will help customers find the right solutions and explain features to enhance their experience.

You will build product knowledge, demonstrate offerings, and guide customers through their shopping journey while developing skills in digital tools, teamwork, and sales. This role offers competitive pay and benefits along with growth opportunities.