Wireless Retail Tech Specialist

T-MOBILE USA, Inc.; Bryan (OH); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical/dental/vision insurance

Stock benefits

On-the-job training pay

Job summary

T-Mobile USA, Inc. is seeking a field-friendly Retail Associate to engage customers and guide them through technology and service options. You’ll build product knowledge, demonstrate solutions, and support shoppers throughout their journey.

This role emphasizes customer interactions, digital tool usage, and service-plan recommendations to boost satisfaction and loyalty in a fast-paced retail setting.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.
• Legal authorization to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Change agility

Customer problem solving

Engaging people

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a field-friendly Retail Associate to engage customers and guide them through technology and service options. You’ll build product knowledge, demonstrate solutions, and support shoppers throughout their journey.

This role emphasizes customer interactions, digital tool usage, and service-plan recommendations to boost satisfaction and loyalty in a fast-paced retail setting.