Wireless Retail Specialist

T-MOBILE USA, Inc.; Cairo (GA); On-site; USD 24,796 - 27,552; Full time

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate in the United States.

The role focuses on assisting customers with technology and service needs, building product knowledge, and guiding shoppers through the journey to select suitable plans and devices. Responsibilities include delivering personalized solutions, using digital tools to showcase coverage and features, and completing training to stay current with retail processes and wireless innovations.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Change Agility required.
• Communication required.
• Customer Problem Solving required.
• Customer Service required.
• Engaging People required.
• Multitasking required.
• Sales required.
• Teamwork Orientation required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate in the United States.

The role focuses on assisting customers with technology and service needs, building product knowledge, and guiding shoppers through the journey to select suitable plans and devices. Responsibilities include delivering personalized solutions, using digital tools to showcase coverage and features, and completing training to stay current with retail processes and wireless innovations.