Wireless Retail Specialist – Customer Solutions & Growth

T-MOBILE USA, Inc.; Price (UT); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Stock grant

Employee stock purchase plan

Paid time off

Medical/dental/vision insurance

Life insurance

Résumé du poste

At T-Mobile USA, Inc., Mobile Associates support retail operations by helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey to meet individual needs.

We emphasize hands-on training, digital tool proficiency, and teamwork to deliver a outstanding customer experience. This role offers opportunities for growth within a nationwide retailer and benefits as part of Total

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Ability to work in a fast-paced consumer environment.

Responsabilités

• Develop proficiency in customer service and sales to deliver tailored technology and service solutions.
• Use digital tools to explain network coverage and plan features.
• Complete required training on retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties as assigned.

Connaissances

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Formation

High School Diploma/GED

Outils

Retail POS systems

Digital tools

CRM software

Description du poste

At T-Mobile USA, Inc., Mobile Associates support retail operations by helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey to meet individual needs.

We emphasize hands-on training, digital tool proficiency, and teamwork to deliver a outstanding customer experience. This role offers opportunities for growth within a nationwide retailer and benefits as part of Total