Wireless Retail Associate — Tech Solutions & Service

T-MOBILE USA, Inc.; Woodbridge (VA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Up to 12 paid holidays

Job summary

At T-Mobile USA, Inc., a dynamic retail position is available to help customers explore technology and service options in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide shoppers through the buying journey while growing skills in customer interaction and using digital tools.

The role emphasizes customer satisfaction, collaboration with team members, and leveraging store processes to deliver confident, friendly service and strong loyalty.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age requirement

Legal to work in US

Education

High School Diploma/GED

Retail experience (6 months)

Job description

At T-Mobile USA, Inc., a dynamic retail position is available to help customers explore technology and service options in a fast-paced store environment. You will build product knowledge, demonstrate features, and guide shoppers through the buying journey while growing skills in customer interaction and using digital tools.

The role emphasizes customer satisfaction, collaboration with team members, and leveraging store processes to deliver confident, friendly service and strong loyalty.