Wireless Retail Specialist

T-Mobile; Guaynabo (PR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Puerto Rico Tax-Deferred Savings Plan

Employee stock grants

Employee stock purchase plan

Vacation and sick time

Paid holidays

Paid parental and family leave

Stock purchase plan

Tuition assistance

College coaching

Short- and long-term disability

Voluntary life insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail sales, engage customers, and promote wireless products in a fast-paced environment. You will build customer relationships, demonstrate technology solutions, and assist with sales transactions while developing product knowledge through training.

The role focuses on customer service, needs identification, and delivering a positive shopping experience, with ongoing opportunities for growth within the retail team.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
• Assist customers in selecting personalized device and service solutions that meet their individual needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, and retail processes.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Collaboration

Product Knowledge

Sales Techniques

Technical Demonstrations

Mobile Telecommunications

Customer Needs Identification

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail sales, engage customers, and promote wireless products in a fast-paced environment. You will build customer relationships, demonstrate technology solutions, and assist with sales transactions while developing product knowledge through training.

The role focuses on customer service, needs identification, and delivering a positive shopping experience, with ongoing opportunities for growth within the retail team.