Wireless Retail Specialist

T-Mobile USA; Wilson (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

12 paid holidays

Parental leave

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate wireless solutions, and assist shoppers throughout their journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with training pay, performance incentives, and access to stock benefits as part of T-Mobile's Total Rewards program. This role rewards teamwork and a customer-first attitude.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Ability to work in a fast-paced retail environment.
• Willingness to learn and use digital tools.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, demonstrate wireless solutions, and assist shoppers throughout their journey.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with training pay, performance incentives, and access to stock benefits as part of T-Mobile's Total Rewards program. This role rewards teamwork and a customer-first attitude.