Wireless Retail Specialist: Customer-First Tech Sales

T-MOBILE USA, Inc.; Kihei (HI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Sign-on bonus $10,000

Relocation assistance $10,000

Paid time off

Paid holidays

Stock benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate in Hawaii to engage customers, demonstrate technology solutions, and support their shopping journey. You’ll develop product knowledge, use digital tools, and contribute to customer satisfaction in a fast-paced retail setting.

Responsibilities include selling personalized plans, collaborating with teammates, and completing required training to stay current on wireless innovations. This role emphasizes service excellence and relationship building.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Comfort with using digital tools to assist customers and demonstrate plans.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Customer service

Sales

Communication

Teamwork

Adaptability

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate in Hawaii to engage customers, demonstrate technology solutions, and support their shopping journey. You’ll develop product knowledge, use digital tools, and contribute to customer satisfaction in a fast-paced retail setting.

Responsibilities include selling personalized plans, collaborating with teammates, and completing required training to stay current on wireless innovations. This role emphasizes service excellence and relationship building.