Mobile Service & Sales Specialist

T-Mobile; Lahaina (HI); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile in Hawaii is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations.

The role emphasizes customer satisfaction and teamwork; training is provided, with opportunities to grow and participate in

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience, retail environment preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Problem Solving

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile in Hawaii is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tools, and service plan recommendations.

The role emphasizes customer satisfaction and teamwork; training is provided, with opportunities to grow and participate in