Wireless Solutions Specialist

T-MOBILE USA, Inc.; Kahului (HI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Paid Time Off

Medical/Dental/Vision Insurance

Holiday pay and benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support its retail operations in Kahului, HI. You will engage customers, demonstrate technology solutions, and guide shoppers through product features while building product knowledge and utilizing digital tools.

The role emphasizes customer satisfaction, service plan recommendations, and teamwork across channels to deliver a seamless shopping experience. Training and advancement opportunities are provided, with benefits for full- and part-time

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support its retail operations in Kahului, HI. You will engage customers, demonstrate technology solutions, and guide shoppers through product features while building product knowledge and utilizing digital tools.

The role emphasizes customer satisfaction, service plan recommendations, and teamwork across channels to deliver a seamless shopping experience. Training and advancement opportunities are provided, with benefits for full- and part-time