Wireless Retail Associate — Customer Tech Solutions

T-MOBILE USA, Inc.; Hillsborough Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Tuition assistance

Short-term disability

Long-term disability

Life insurance

AD&D

Disability insurance

Voluntary benefits

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, drive sales, and demonstrate technology and service benefits using digital tools to build relationships.

You will complete training to gain product knowledge and contribute to a seamless customer experience, balancing service and sales to meet customer needs and store goals.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Engaging People

Problem Solving

Change Agility

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, drive sales, and demonstrate technology and service benefits using digital tools to build relationships.

You will complete training to gain product knowledge and contribute to a seamless customer experience, balancing service and sales to meet customer needs and store goals.