Wireless Retail Specialist

T-Mobile US Inc.; Liberty (TX); Vor Ort; USD 41.000 - 70.000; Vollzeit

Benefits dieser Stelle

Annual stock grant

Employee stock purchase plan

Medical, dental, and vision insurance

401(k)

Paid time off and holidays

Stock grants for all employees

Discounts on mobile service and home인터

Zusammenfassung

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.

Qualifikationen

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management.

Kenntnisse

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and product proficiency.