Wireless Retail Associate — Customer Tech Solutions

T-MOBILE USA, Inc.; Town of Webster (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations, engage customers, and guide them through technology and service needs in a fast-paced store setting.

The role emphasizes developing skills in customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge. Competitive pay and comprehensive benefits are provided.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features for customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations, engage customers, and guide them through technology and service needs in a fast-paced store setting.

The role emphasizes developing skills in customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and product knowledge. Competitive pay and comprehensive benefits are provided.