Wireless Retail Specialist - Customer-Focused Tech & Sales

T-Mobile; Hatillo (PR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Puerto Rico Tax-Deferred Savings Plan

Money coaching access

Paid holidays and leave

Job summary

T-Mobile is seeking a Mobile Associate to support retail sales by engaging customers and promoting wireless products in a fast-paced environment. You will build relationships, demonstrate technology solutions, and assist with sales transactions to enhance the customer experience.

The role emphasizes training in products and services, with success measured by customer satisfaction, sales effectiveness, and continuing skill development within the retail setting.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales in a retail environment preferred.
• Must be 18 years of age or older and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
• Assist customers in selecting personalized device and service solutions that meet their individual needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, and retail processes.
• Also responsible for other duties/projects as assigned by business management as needed.

Job description

T-Mobile is seeking a Mobile Associate to support retail sales by engaging customers and promoting wireless products in a fast-paced environment. You will build relationships, demonstrate technology solutions, and assist with sales transactions to enhance the customer experience.

The role emphasizes training in products and services, with success measured by customer satisfaction, sales effectiveness, and continuing skill development within the retail setting.