Retail Wireless Sales Specialist

T-MOBILE USA, Inc.; Middletown Township (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and use digital tools to show plan options, with training provided to grow skills in customer interaction and sales.

This role emphasizes teamwork, customer satisfaction, and contributing to company growth while offering competitive pay and benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate solutions, and use digital tools to show plan options, with training provided to grow skills in customer interaction and sales.

This role emphasizes teamwork, customer satisfaction, and contributing to company growth while offering competitive pay and benefits.