Mobile Wireless Specialist

T-Mobile; Falls Church (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Employee discount

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrating technology, explaining service plans, and recommending solutions.

The role focuses on building product knowledge and using digital tools to assist shoppers throughout their journey. Responsibilities include training, teamwork across channels, and delivering personalized service while supporting sales goals.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Demonstrated changes agility, strong communication, customer problem solving, and teamwork are required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail setting, demonstrating technology, explaining service plans, and recommending solutions.

The role focuses on building product knowledge and using digital tools to assist shoppers throughout their journey. Responsibilities include training, teamwork across channels, and delivering personalized service while supporting sales goals.