Wireless Retail Experience Specialist

T-Mobile; New York (NY); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Annual stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Paid holidays

Parental and family leave

Commuter and transit programs

Discounts on mobile service

Résumé du poste

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers select and customize technology and service plans in a fast-paced store environment. You will build product knowledge, demonstrate network features, and guide customers through their shopping journey.

The role emphasizes strong communication, problem solving, and teamwork. You will receive on-the-job training, eligibility for training pay during the initial period, and access to comprehensive

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Must be at least 18 and legally authorized to work in the United States.

Responsabilités

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Connaissances

Communication

Customer Service

Sales

Change Agility

Engaging People

Multitasking

Teamwork Orientation

Customer Problem Solving

Formation

High School Diploma/GED

Description du poste

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by helping customers select and customize technology and service plans in a fast-paced store environment. You will build product knowledge, demonstrate network features, and guide customers through their shopping journey.

The role emphasizes strong communication, problem solving, and teamwork. You will receive on-the-job training, eligibility for training pay during the initial period, and access to comprehensive