Wireless Retail Specialist

T-Mobile; Dry Ridge (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

Transit benefits

Job summary

T-Mobile USA, Inc. in Kentucky seeks a Mobile Associate to engage customers and support their technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and assist shoppers throughout their journey, while sharpening skills in customer interaction and digital tool usage.

The role offers hourly pay, on-the-job training, and a path to Mobile Expert. Benefits include medical, dental, vision, 401(k), and paid time off, with stock grant

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)
• Experience in a Retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Change Agility

Multitasking

Teamwork

Engaging People

Retail Knowledge

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Kentucky seeks a Mobile Associate to engage customers and support their technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and assist shoppers throughout their journey, while sharpening skills in customer interaction and digital tool usage.

The role offers hourly pay, on-the-job training, and a path to Mobile Expert. Benefits include medical, dental, vision, 401(k), and paid time off, with stock grant