Wireless Retail Pro — Training, Stock & Growth

T-MOBILE USA, Inc.; Tulsa (OK); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical coverage

Dental coverage

Vision coverage

Paid time off

12 paid holidays

Family leave and support

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology, and guide them through service options in a dynamic store setting. You will build product knowledge, use digital tools, and support the shopping journey to boost satisfaction and loyalty.

The role emphasizes customer interaction, teamwork, and fast learning of wireless technology. Competitive pay includes hourly base, training pay, and potential incentives with strong benefits and growth potential.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers, demonstrate technology, and guide them through service options in a dynamic store setting. You will build product knowledge, use digital tools, and support the shopping journey to boost satisfaction and loyalty.

The role emphasizes customer interaction, teamwork, and fast learning of wireless technology. Competitive pay includes hourly base, training pay, and potential incentives with strong benefits and growth potential.