Wireless Retail Sales Pro — Customer & Tech Expert

T-Mobile; Dothan (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations, assist customers with technology and service needs, and guide them through product features and plans. The role emphasizes customer interaction, digital tool usage, and building knowledge across wireless technologies.

Training is provided; success is measured by customer satisfaction and product knowledge proficiency. Benefits include a comprehensive rewards package and stock-related opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

18+ years old

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Mobile Associate to support retail operations, assist customers with technology and service needs, and guide them through product features and plans. The role emphasizes customer interaction, digital tool usage, and building knowledge across wireless technologies.

Training is provided; success is measured by customer satisfaction and product knowledge proficiency. Benefits include a comprehensive rewards package and stock-related opportunities.