Wireless Retail Sales Pro

T-Mobile USA; Spartanburg (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Stock incentives for performance

Job summary

T-Mobile USA is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations. The position emphasizes customer satisfaction and loyalty within a dynamic team.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations. The position emphasizes customer satisfaction and loyalty within a dynamic team.