Wireless Retail Sales Pro — Tech Solutions & Growth

T-Mobile US Inc.; Half Moon Bay (CA); Vor Ort; USD 24.000 - 35.000; Vollzeit

Benefits dieser Stelle

Stock grant

Employee stock purchase plan

Paid time off

Zusammenfassung

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations. You will contribute to customer satisfaction and loyalty.

Qualifikationen

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Kenntnisse

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile US Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations. You will contribute to customer satisfaction and loyalty.