Wireless Retail Pro - Customer Tech & Sales

T-Mobile; Town of Amherst (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Parental leave

Job summary

T-Mobile is seeking a friendly, tech‑savvy Customer Service & Sales Associate to support retail operations in a fast‑paced store environment. You will engage customers, demonstrate features, help select service plans, and deliver personalized technology solutions to meet individual needs.

Training is provided to build product knowledge and retail process skills. The role emphasizes customer satisfaction, teamwork, and growth, with access to comprehensive benefits, stock grants, and competitive

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience preferred.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate across channels to support a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Problem Solving

Engaging People

18+

US work authorization

Education

High School Diploma

Job description

T-Mobile is seeking a friendly, tech‑savvy Customer Service & Sales Associate to support retail operations in a fast‑paced store environment. You will engage customers, demonstrate features, help select service plans, and deliver personalized technology solutions to meet individual needs.

Training is provided to build product knowledge and retail process skills. The role emphasizes customer satisfaction, teamwork, and growth, with access to comprehensive benefits, stock grants, and competitive