Wireless Retail Pro: Grow with an Unstoppable Team

T-Mobile; Freeport (IL); On-site; USD 51,577,000 - 71,635,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Tuition assistance

Parental leave

Family building benefits

Backup care

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in digital tool usage and service plan recommendations. Responsibilities include delivering personalized technology solutions, collaborating with team members across channels, and completing training to stay current with retail

Qualifications

• High School Diploma or GED required.
• 6 months in customer service and/or sales in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in digital tool usage and service plan recommendations. Responsibilities include delivering personalized technology solutions, collaborating with team members across channels, and completing training to stay current with retail