Wireless Retail Associate - Training Pay & Stock Grants

T-MOBILE USA, Inc.; Natchitoches (LA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers, demonstrate devices and service plans, and guide shoppers through their buying journey in a fast-paced store.

You will build product knowledge, use digital tools, complete training, and collaborate with store teams to ensure a smooth customer experience and achieve sales goals. The role prioritizes customer satisfaction and loyalty.

Qualifications

• High school diploma or GED is required.
• 6 months of customer service or sales experience, retail environment preferred.
• Ability to demonstrate technology and explain service plans to customers.
• Strong advocate for customers with a focus on satisfaction and loyalty.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties or projects as assigned by management.

Skills

Customer advocacy

Competitive drive

Team collaboration

Balancing customer needs

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Retail Associate to engage customers, demonstrate devices and service plans, and guide shoppers through their buying journey in a fast-paced store.

You will build product knowledge, use digital tools, complete training, and collaborate with store teams to ensure a smooth customer experience and achieve sales goals. The role prioritizes customer satisfaction and loyalty.