Wireless Retail Associate — Training, Growth, Stock Grants

T-Mobile; Town of Geneva (NY); On-site; USD 40,000 - 62,000; Full time

Job summary

T-Mobile in the United States is hiring for a Retail Associate role focused on helping customers choose and activate mobile services. You’ll learn products, demonstrate features, and guide shoppers through their journeys with a customer-first mindset.

The position emphasizes in-store service, teamwork, and the use of digital tools to explain coverage and plans. Competitive pay, benefits, and growth opportunities are included.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in a retail environment is preferred.
• Ability to engage customers and recommend suitable technology solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile in the United States is hiring for a Retail Associate role focused on helping customers choose and activate mobile services. You’ll learn products, demonstrate features, and guide shoppers through their journeys with a customer-first mindset.

The position emphasizes in-store service, teamwork, and the use of digital tools to explain coverage and plans. Competitive pay, benefits, and growth opportunities are included.