Retail Wireless Expert — Growth, Stock, & Rewards

T-MOBILE USA, Inc.; Little Falls (NJ); Vor Ort; USD 56.000 - 64.000; Vollzeit

Benefits dieser Stelle

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Zusammenfassung

T-Mobile USA, Inc. is hiring to support our retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

The role emphasizes training, teamwork, and delivering excellent customer experiences. A high school diploma is required, with retail and sales exposure preferred.

Qualifikationen

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be 18+ and legally authorized to work in the United States.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Kenntnisse

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Ausbildung

High School Diploma/GED

Jobbeschreibung

T-Mobile USA, Inc. is hiring to support our retail operations, helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

The role emphasizes training, teamwork, and delivering excellent customer experiences. A high school diploma is required, with retail and sales exposure preferred.