Wireless Retail Associate — Growth, Stock Grants & Training

T-Mobile; Trujillo Alto (PR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Puerto Rico Tax-Deferred Savings Plan

Employee stock grants

Employee stock purchase plan

Paid holidays

Job summary

T-Mobile is seeking a responsive Retail Associate to engage customers in a fast-paced wireless retail environment and promote device and service solutions. You will build relationships, demonstrate technology, and participate in ongoing training to improve customer satisfaction and sales effectiveness.

Role emphasizes hands-on product knowledge, teamwork, and service excellence. Eligible employees receive comprehensive benefits, stock-related incentives, and growth opportunities within a

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Must be legally authorized to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
• Assist customers in selecting personalized device and service solutions that meet their individual needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, and retail processes.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Collaboration

Communication

Customer Needs Identification

Customer Service

Mobile Telecommunications

Product Knowledge

Sales

Sales Techniques

Technical Demonstrations

Education

High School Diploma/GED

Job description

T-Mobile is seeking a responsive Retail Associate to engage customers in a fast-paced wireless retail environment and promote device and service solutions. You will build relationships, demonstrate technology, and participate in ongoing training to improve customer satisfaction and sales effectiveness.

Role emphasizes hands-on product knowledge, teamwork, and service excellence. Eligible employees receive comprehensive benefits, stock-related incentives, and growth opportunities within a