Wireless Retail Pro: Tech Solutions & Customer Care

T-Mobile; Terrell (TX); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off and holidays

Job summary

T-Mobile is hiring a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment.

The role emphasizes building product knowledge, demonstrating technology solutions, and guiding customers through shopping journeys. You will develop skills in customer interaction, digital tool usage, and service plan recommendations to drive satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Engaging People

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment.

The role emphasizes building product knowledge, demonstrating technology solutions, and guiding customers through shopping journeys. You will develop skills in customer interaction, digital tool usage, and service plan recommendations to drive satisfaction and loyalty.