Wireless Sales & Tech Support Pro

T-MOBILE USA, Inc.; Town of Victor (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their service choices in a fast-paced store environment.

You will build product knowledge, use digital tools to explain plans and coverage, and complete required training to grow with the team. This role emphasizes customer satisfaction, teamwork, and contributing to the overall store performance.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide shoppers through their service choices in a fast-paced store environment.

You will build product knowledge, use digital tools to explain plans and coverage, and complete required training to grow with the team. This role emphasizes customer satisfaction, teamwork, and contributing to the overall store performance.