Wireless Retail Specialist: Tech & Service Pro

T-Mobile; Georgia; On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

12 paid holidays

Medical insurance

Dental insurance

Vision insurance

Job summary

T-Mobile is hiring for a Mobile Associate to engage customers, demonstrate technology, and tailor service plans in a fast-paced retail environment. Build product knowledge and deliver personalized technology solutions to meet customer needs.

You will train on wireless technology, work with teams, and contribute to a seamless shopping journey while aiming for high customer satisfaction. This role starts with base pay plus training incentives and stock opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a Mobile Associate to engage customers, demonstrate technology, and tailor service plans in a fast-paced retail environment. Build product knowledge and deliver personalized technology solutions to meet customer needs.

You will train on wireless technology, work with teams, and contribute to a seamless shopping journey while aiming for high customer satisfaction. This role starts with base pay plus training incentives and stock opportunities.