Wireless Retail Expert

T-Mobile; Taft (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Paid time off and holidays

Employee stock grants and annual stock

Job summary

T-Mobile seeks a Retail Mobile Associate to engage customers and tailor technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and effective use of digital resources. Join a team focused on customer relationships and loyalty.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service or sales experience

Job description

T-Mobile seeks a Retail Mobile Associate to engage customers and tailor technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate features, and guide customers through their shopping journey.

The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with success measured by satisfaction, knowledge proficiency, and effective use of digital resources. Join a team focused on customer relationships and loyalty.