Wireless Retail Pro: Tech Solutions & Customer Advocate

tmobile; Morehead (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Health insurance

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations, helping customers with technology and service selections in a fast-paced store setting.

You'll build product knowledge, demonstrate features, and guide shoppers through decisions while developing skills in customer interaction and digital tool use. Training is provided, with incentive opportunities and a comprehensive benefits package.

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

customer advocate

competitive drive

learn quickly

balancing customer needs

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to support retail operations, helping customers with technology and service selections in a fast-paced store setting.

You'll build product knowledge, demonstrate features, and guide shoppers through decisions while developing skills in customer interaction and digital tool use. Training is provided, with incentive opportunities and a comprehensive benefits package.