Wireless Retail Solutions Advisor

tmobile; Racine (WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Medical, dental, and vision insurance

401(k) with company matching

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and help customers across their shopping journey, with training and incentives based on performance. The role offers competitive pay, annual stock grants, a 401(k), and comprehensive benefits including medical, dental, vision, and paid time off.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Customer Problem Solving

Engaging People

Multitasking

Change Agility

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and help customers across their shopping journey, with training and incentives based on performance. The role offers competitive pay, annual stock grants, a 401(k), and comprehensive benefits including medical, dental, vision, and paid time off.