Wireless Sales Pro — Tech Solutions & Customer Experience

T-Mobile; Lake Lawn (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

401(k)

Paid time off

Health insurance

Dental and vision insurance

Stock purchase plan

Paid holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to tailor plans and devices to their lifestyle.

We offer a competitive hourly base pay, on-the-job training with additional training pay, a guaranteed floor wage with incentives, and a comprehensive benefits package including health,

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience, Retail environment

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to tailor plans and devices to their lifestyle.

We offer a competitive hourly base pay, on-the-job training with additional training pay, a guaranteed floor wage with incentives, and a comprehensive benefits package including health,