Mobile Retail Expert - Tech Solutions & Customer Care

T-Mobile; Kingston (WA); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Parental leave

Stock purchase plan

Tuition assistance

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

Responsibilities include using digital tools to show plans, collaborating with team members, and completing training to stay current on retail processes and wireless innovations. This role emphasizes customer satisfaction and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey.

Responsibilities include using digital tools to show plans, collaborating with team members, and completing training to stay current on retail processes and wireless innovations. This role emphasizes customer satisfaction and growth opportunities.