Wireless Retail Solutions Associate

T-Mobile; Toa Baja (PR); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Puerto Rico Tax-Deferred Savings Plan

Employee stock grants

Employee stock purchase plan

Vacation and sick time

Up to 12 paid holidays

Paid parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail sales by engaging customers and promoting wireless products and services in a fast-paced environment.

You will build customer relationships, demonstrate technology solutions, and assist with sales transactions to enhance the customer experience. The role emphasizes delivering excellent customer service, acquiring product knowledge through training, and contributing to the store’s performance in the wireless market.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in serving customers and providing product demonstrations to support sales and customer satisfaction.
• Assist customers in selecting personalized device and service solutions that meet their individual needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, and retail processes.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Product knowledge

Communication

Collaboration

Technical demonstrations

Mobile telecommunications

Sales techniques

Education

High School Diploma/GED

6 months of_customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail sales by engaging customers and promoting wireless products and services in a fast-paced environment.

You will build customer relationships, demonstrate technology solutions, and assist with sales transactions to enhance the customer experience. The role emphasizes delivering excellent customer service, acquiring product knowledge through training, and contributing to the store’s performance in the wireless market.