Wireless Retail Pro — Growth, Training & Stock Grants

T-Mobile US Inc.; Folsom (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate features, and assist customers from browsing to purchase, focusing on satisfaction and loyalty. You’ll train on store processes, collaborate with team members across channels, and contribute to unified customer experiences across touchpoints.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• Willingness to develop product knowledge and customer service skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Engaging People

Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store environment.

You will build product knowledge, demonstrate features, and assist customers from browsing to purchase, focusing on satisfaction and loyalty. You’ll train on store processes, collaborate with team members across channels, and contribute to unified customer experiences across touchpoints.