Wireless Retail Associate: Tech Solutions & Service

T-Mobile US Inc.; Huntsville (AL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Disability Insurance

Life Insurance

Discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, build product knowledge, and guide shopping experiences in a fast-paced retail setting.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations to support customer loyalty and sales goals. Responsibilities include delivering personalized technology solutions, demonstrating features, and collaborating with teams to ensure a smooth, customer-focused journey across channels.

Qualifications

• High School Diploma or GED required.
• 6 months experience in customer service and/or sales in a retail setting preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features for better customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
• Perform other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Problem solving

Engaging people

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, build product knowledge, and guide shopping experiences in a fast-paced retail setting.

You will develop skills in customer interaction, digital tool usage, and service plan recommendations to support customer loyalty and sales goals. Responsibilities include delivering personalized technology solutions, demonstrating features, and collaborating with teams to ensure a smooth, customer-focused journey across channels.