Wireless Retail Sales Pro — Grow with Tech

T-Mobile; Hilliard (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

Team members at T-Mobile engage customers to discuss technology and service options, delivering personalized solutions in a fast-paced retail setting. You’ll build product knowledge, use digital tools, and guide customers from shopping to purchase while developing skills in service and sales.

The role emphasizes customer satisfaction, strong communication, and teamwork. Training is provided, with opportunities for an annual stock grant and comprehensive benefits as part of the Total Rewards.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Change Agility

Problem Solving

Engaging People

Age 18+

US Work Authorization

Education

High School Diploma/GED

Job description

Team members at T-Mobile engage customers to discuss technology and service options, delivering personalized solutions in a fast-paced retail setting. You’ll build product knowledge, use digital tools, and guide customers from shopping to purchase while developing skills in service and sales.

The role emphasizes customer satisfaction, strong communication, and teamwork. Training is provided, with opportunities for an annual stock grant and comprehensive benefits as part of the Total Rewards.