Mobile Retail Associate: Tech Solutions & Service

T-Mobile; Blytheville (AR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Annual stock grant

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through their wireless technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate features, and support shoppers from greeting to purchase. The role emphasizes customer service, sales, and teamwork, with on-the-job training, and benefits including medical/dental/vision, a 401(k) plan, employee stock grants and stock purchase program, paid time off, and annual

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Customer problem solving

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through their wireless technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate features, and support shoppers from greeting to purchase. The role emphasizes customer service, sales, and teamwork, with on-the-job training, and benefits including medical/dental/vision, a 401(k) plan, employee stock grants and stock purchase program, paid time off, and annual