Mobile Retail Sales Associate: Tech Solutions & Service

T-MOBILE USA, Inc.; Defiance (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey to improve satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with on-the-job training and clear growth opportunities.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and customer problem-solving skills.
• Ability to engage customers and explain technology solutions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Communication

Sales

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers along their shopping journey to improve satisfaction and loyalty. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with on-the-job training and clear growth opportunities.