Wireless Sales & Tech Solutions Associate

T-Mobile; Alexandria (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Holidays

Parental leave

Family benefits

Transit programs

Mobile discounts

Job summary

T-Mobile USA, Inc. seeks a friendly Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will complete training, develop skills in customer interaction and digital tools, and contribute to a positive shopping experience. The role emphasizes customer satisfaction, teamwork, and loyalty at every step.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. seeks a friendly Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

You will complete training, develop skills in customer interaction and digital tools, and contribute to a positive shopping experience. The role emphasizes customer satisfaction, teamwork, and loyalty at every step.