Wireless Retail Associate: Tech Solutions & Customer Experience

T-MOBILE USA, Inc.; Reston (VA); On-site; USD 57,308,000 - 82,656,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Parental leave

Family benefits

Back-up care

Commuter program

Job summary

At T-Mobile USA, Reston, VA, we empower team members with a competitive base salary, comprehensive benefits, and opportunities to grow through stock grants and 401(k). This role supports retail operations by engaging customers and guiding their technology and service choices in a fast-paced shopping environment.

You will build product knowledge, demonstrate network coverage and service plans, and help customers throughout their journey. Relevant 6 months of sales/CS is preferred.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Strong communication and problem-solving skills in a fast-paced setting.

Responsibilities

• Provide personalized technology and service solutions through customer service and sales.
• Use digital tools to show coverage, plans, and product features.
• Complete training on retail processes, systems, and wireless technology innovations.
• Collaborate across channels to ensure a seamless customer experience and team initiatives.
• Handle other duties or projects as assigned.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service or sales experience

Job description

At T-Mobile USA, Reston, VA, we empower team members with a competitive base salary, comprehensive benefits, and opportunities to grow through stock grants and 401(k). This role supports retail operations by engaging customers and guiding their technology and service choices in a fast-paced shopping environment.

You will build product knowledge, demonstrate network coverage and service plans, and help customers throughout their journey. Relevant 6 months of sales/CS is preferred.